Dont be smart with me!

There is no room for smart people in technical support anymore. Managers arent drawn from technical groups so they resent smart people, cant develop them, and will hold them back because they lack the abilities as managers to draw this type of person out and raise their abilities. The environment that is conducive to intelligence is few and far between. Its a shame that we are unable to utilize the people tools amidst our workforce, we resent them, and then ostracize them to the point they do not want to be a part of us. Why else would you gimp an intelligent person with scripts and other nonsense rather than tapping their energy in a positive way? If I hear you are here to answer the phones again, I will barf. That is not what I get paid for. Else, why am I being talked to for not helping everyone around me? After all I am just answering the phone....

Actions dont speak louder than words.

The company I used to work for is the devil. Perhaps the Devil without a clue that is. I truly believe it has no clue in what it is doing, the venerable left hand has no idea what the right is doing. It doesn't understand its customers, employees or the vendors involved at all. I am dumbfounded as to why there is this clueless nature that is abound. The best you can do on a weekly basis is a two to four page "newsletter" that has little news and rehashes information that is stale.
Its truly amazing that they even exist or better yet don't hurt themselves on a daily basis. Its as if they on inconsequential elements rather than say making money, or making something work right. What irritates me the most, is that you can essentially fail at your job, but if you say all the right things, you are golden. Thus words are better than actions. Pretty awesome for a communications company. Perhaps they have their definition wrong, as you have to DELIVER communications, not just say the words.
Be careful of big corporate America. The sleeping giants know not what they do. They are so diverse they kill themselves. The common consumer is not prepared to deal with your silo approach to business units. They cant even withstand 15 minutes on the phone with multiple transfers to get to the right unit, in this day and age of technology making things easier, we have failed.